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Tools for User Research and Client Persuasion

http://blog.effectiveui.com/?tag=user-centered-design

Tools for User Research and Client Persuasion
by Leonard Souza, December 12, 2011

keeping track of articles I want to read…
I got to this blog by searching for Journey maps

Boxes and Arrows

Thank you to my colleague Thom Cox, at Tisch Library for this great resource:

http://boxesandarrows.com/

Principles of “gestalt” as applied to layout

Thanks to HFI for another interesting newsletter:
Designing Naturally With Gestalt in Mind
http://www.humanfactors.com/downloads/sep11.asp#research1

Principles of “gestalt” as applied to layout:
1. Law of Focal Point (Visual attributes that control focus)
2. Law of Similarity
3. Law of Proximity
4. Law of Common Region (Law of “Pragnantz (‘Good Form’)”)
5. Law of Connectedness (“Law of Unity/Harmony”)
6. Law of Balance/Symmetry
7. Law of Continuation
8. Law of Closure
9. Law of Figure-Ground
10. Law of Isomorphic Correspondence
11. Law of Simplicity

View the newsletter for definitions and design examples. (Although, I don’t agree with their design examples and analysis… They seem to me to be forcing a square into a circle to demonstrate these laws. The bottom navigation tools lack coherent grouping, and mixes type with graphics in a way that actually increases cognitive load. That was my unsolicited opinion!)

Jeff Patton: Agile and UX

Jeff Patton (*take workshop with him)
His website: Agile Product Design http://www.agileproductdesign.com/

Don’t miss the “Writings” Section. The “IEEE Software Magazine’s User Centric Column” is great reference material.

recommended by Jeremy Kriegel
during his UPA workshop: Successful Agie/UX – A Framenwork

Usability: FAQs

http://www.goodusability.co.uk/2009/05/faq-usability/

Thank you David Hamill, for shedding light on “FAQs”.

“Do you even need them?
All too often FAQs are used as an attempt to patch up flaws in bad content. […] Your FAQs should support the site content, not repeat it. If your FAQ page is answering questions that the rest of the website should answer, then you have a problem with your site content.

and avoid saying “FAQ”!

More on FAQs:http://www.alistapart.com/articles/infrequently-asked-questions-of-faqs/

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